Privacy Policy
Last Updated: May 30, 2025
1. Introduction
At Kilidestination Tours, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or participate in our tours.
2. Who We Are
Kilidestination Tours is a locally owned and operated tour company based in Arusha, Tanzania. We specialize in organizing mountain treks, wildlife safaris, cultural experiences, and beach holidays across East Africa.
3. Information We Collect
We may collect and process the following types of personal data:
Identity Data: Name, date of birth, gender, nationality.
Contact Data: Email address, telephone number, postal address.
Financial Data: Payment card details, billing information.
Transaction Data: Details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Your Data
We collect data through various methods:
Direct Interactions: You may provide data by filling in forms on our website, corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third Parties: We may receive personal data about you from various third parties, including analytics providers and payment processors.
5. How We Use Your Information
We use your personal data for the following purposes:
To Provide Services: Processing bookings, managing payments, and delivering the services you have requested.
Customer Support: Responding to inquiries, complaints, and providing support.
Marketing: Sending you promotional materials, newsletters, and information about our services, where you have consented to receive such communications.
Improving Our Services: Analyzing data to improve our website, products, and services.
Legal Obligations: Complying with legal and regulatory requirements.
6. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing necessary for the performance of a contract with you.
Legal Obligation: Processing necessary for compliance with a legal obligation.
Consent: Processing based on your consent, which you may withdraw at any time.
Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
7. Data Sharing
We may share your personal data with:
Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and data analysis.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.
8. International Data Transfers
As a company operating in Tanzania, your personal data may be transferred to and processed in countries outside of your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.
9. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
10. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
11. Your Rights
You have the right to:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data.
Objection: Object to processing of your personal data.
Restriction: Request restriction of processing your personal data.
Data Portability: Request transfer of your personal data to another party.
To exercise any of these rights, please contact us using the details provided below.
12. Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. For more information, please refer to our Cookie Policy.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
14. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: